Indian flag in Penguin SuperSilk brand

Warranty Information

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS , AND YOU MAY HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR BY COUNTRY). OTHER THAN AS PERMITTED BY LAW, THE FLAG SHOP DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE, INCLUDING THOSE THAT MAY ARISE FROM THE NONCONFORMITY OF A SALES CONTRACT. FOR A FULL UNDERSTANDING OF YOUR RIGHTS YOU SHOULD CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.

What is covered by this warranty?

The Flag Shop warrants The Flag Shop-branded products and accessories contained in the original packaging against defects in materials and workmanship when used normally in accordance with the Flag Code of India & guidelines of flag etiquette provided on The Flag Shop’s website for a lifetime period from the date of original retail purchase by the end-user purchaser. The Flag Shop’s published guidelines include but are not limited to information contained in technical specifications or user manuals and communications. In addition, The Flag Shop warrants the colour fastness & UV resistance of all it’s 100% polyester flags and not the flag by itself.

What is not covered by this warranty?

This warranty does not apply: (a) to consumable parts, such as glue, adhesives, double-sided tapes, eyelets, etc. unless failure has occurred due to a defect in materials or workmanship; (b) to any cosmetic damage, including but not limited to scratches, dents, broken plastic; (c) natural damage, including but not limited to daily wear-and-tear of flags, oxidizing of metallized chrome/gold plating, polishing, painting on flag accessories etc; (d) to damage caused by use with another product; (e) to damage caused by accident, abuse, misuse, liquid/acid contact, fire, earthquake or other external use; (e) to damage caused by operating the product outside of the guidelines provided or from failure of understanding them; 

Your responsibilities

Before receiving warranty service, The Flag Shop may require that you furnish proof of purchase details, respond to questions designed to assist with diagnosing potential issues and follow The Flag Shop's procedures for obtaining warranty service. 

Following warranty service your product or a replacement product will be returned to you as your original product was when purchased, subject to applicable conditions. You will be responsible for hoisting or installing the product at your desired location.

What will The Flag Shop do in the event the warranty is breached?

If during the Warranty Period you submit a valid claim to The Flag Shop, The Flag Shop will, at its option, (i) repair the product using new or previously used parts that are equivalent to new in performance and reliability, (ii) replace the product with a product that is at least functionally equivalent to the product and is formed from new and/or previously used parts that are equivalent to new in performance and reliability, or (iii) refund the original purchase price.

When a product or part is replaced or a refund provided, any replacement item becomes your property and the replaced or refunded item becomes The Flag Shop's property.

Limitation of liability

EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE FLAG SHOP IS NOT RESPONSIBLE FOR DIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OF WARRANTY OR CONDITION, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY.

This warranty does not affect your statutory rights

Your The Flag Shop-branded product is warranted only against the defects in materials and workmanship for a lifetime period. If a defect arises during the Warranty Period, The Flag Shop, at its option and to the extent permitted by law will (1) repair the product at no charge using new parts or parts that are equivalent to new in performance and reliability, (2) exchange the product with a functionally equivalent product that is new or equivalent to new in performance and reliability, or (3) refund the original purchase price. This warranty excludes damage resulting from abuse, accident, modifications or other causes that are not defects in materials and workmanship, or any such cause that is beyond The Flag Shop’s control.

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